Refund Policy

We want every TapFlow customer to be happy with their setup. Here's exactly how refunds, cancellations, and replacements work.

Setup Fee

The setup fee covers card design, programming, printing, shipping, and the first month of hosting. It is non-refundable once your cards have been printed or shipped.

If you change your mind before we begin production, email tapflowcards@gmail.com and we'll issue a full refund of the setup fee.

Monthly Subscription

• You can cancel anytime from your account portal or by emailing us.
• Cancellation takes effect at the end of the current billing period — your TapFlow link stays active until then.
• We do not prorate or refund partial months.

Defective Cards

If a card arrives damaged or fails to work as expected within 30 days of delivery, we'll replace it at no charge. Email tapflowcards@gmail.com with a photo and we'll ship a replacement.

After 30 days, replacement cards are billed at the standard additional-card rate plus shipping.

Lost or Damaged Cards

Cards lost, stolen, or damaged by liquid, heat, or physical impact are not covered. We can print replacements at the additional-card rate.

Chargebacks

Please contact us first. We resolve nearly every issue within 48 hours and would much rather fix the problem than dispute a chargeback. Email tapflowcards@gmail.com.

See also: Terms of Service · Privacy Policy